Returns & Refund Policy

This Returns & Refund Policy applies to donations, event bookings, fundraising activities, merchandise and other payments made to Zaagkuilsdrift Conservation Foundation NPC (“the Organisation”, “we”, “us” or “our”).

Donations

Donations are voluntary contributions and, once successfully processed, are generally non-refundable.

If a donation was:

• made in error;

• duplicated;

• processed for the incorrect amount; or

• appears to have been unauthorised,

please contact us as soon as possible.

Refund requests will be assessed individually and may require reasonable verification of the transaction.

Where a donation refund is approved, it will, wherever reasonably possible and subject to the payment provider’s rules, be returned using the same payment method used for the original transaction. A refund will never exceed the amount of the original payment.

Events & Fundraising Activities

Where a specific event or fundraising activity has its own cancellation or refund terms, those terms will apply.

Where no event-specific cancellation terms have been published, the following general conditions apply:

• Cancellations made more than 30 days before the event may be considered for a refund, less any non-recoverable costs where permitted by law.

• Cancellations made 30 days or less before the event may be non-refundable where commitments or costs have already been incurred by the Organisation.

• At our discretion, a booking may instead be transferred to another person or credited towards a future event.

• If the Organisation cancels an event, affected participants will be offered an appropriate refund, credit or alternative arrangement.

Merchandise & Physical Goods

Where physical goods or merchandise are sold, defective, damaged or incorrectly supplied goods will be handled in accordance with applicable South African consumer law.

Customers should contact us before returning an item so that the appropriate return instructions can be provided.

Refund Processing

Approved refunds will be processed using the appropriate payment-provider procedure.

Where required, confirmation of the refund will be issued to the customer or donor.

Bank and card processing times are outside our direct control, and the time taken for a refund to reflect may therefore vary depending on the relevant bank, card issuer or payment provider.

Any third-party charges that are genuinely non-recoverable will only be deducted where permitted by law and appropriately disclosed.

Contact Us About a Refund

To request a refund or enquire about a transaction, please contact:

Zaagkuilsdrift Conservation Foundation NPC
Email: info@conservationfoundation.africa
Telephone: 072 488 0091

Please include the payer’s name, transaction date, amount paid and transaction or order reference so that we can identify the payment.

For your security, do not send full card numbers, PINs, CVV/CVC security codes or online banking passwords by email.